Refund Policy

This Refund Policy describes when refunds are available for the Texas Divorce Forms document preparation service. It forms part of our Terms of Service.

Full refund — before documents are generated

If you have paid for the service but have not yet generated your documents, you are entitled to a full refund. To request a refund, email support@texasdivorceforms.com from the email address on your account. Refunds in this category are typically processed within 5 business days.

Partial refund — after documents are generated

Once you have downloaded your prepared documents, the service has been delivered. We do not offer refunds for change of mind, dissatisfaction with the outcome of your court filing, or any reason unrelated to a defect in the documents we prepared.

However, if your prepared documents contain a defect caused by our software (for example, a form field that we failed to populate correctly based on the information you provided), we will correct the defect at no charge. If we cannot correct the defect within a reasonable time, you may be eligible for a partial or full refund at our discretion.

What is not refundable

• Court filing fees. These are paid directly to the court and are not part of our service. We have no ability to refund court fees.
• Notary fees. Any notary fees you incur are paid to a third-party notary.
• Dissatisfaction with court outcome. We cannot guarantee any particular court outcome and do not refund based on rejection or delay caused by the court, the clerk's office, your spouse, or any other party outside our control.
• Inaccurate information. If the documents are inaccurate because the information you provided was inaccurate, we will fix the documents at no charge but will not refund the service fee.

Eligibility-based refunds

If you complete the questionnaire and we determine, before document generation, that your case falls outside the scope of our service (for example, you disclosed minor children, real property, or another factor that disqualifies the case), we will issue a full refund automatically. You do not need to request it.

Chargebacks

If you have a dispute about a charge, please contact us first at support@texasdivorceforms.com. We will respond within 2 business days. Filing a chargeback with your card issuer before contacting us slows the resolution process and may result in suspension of your account while the dispute is investigated.

How to request a refund

Email support@texasdivorceforms.com with:

• The email address on your account
• The date of purchase
• The reason for the refund request

We will respond within 2 business days. Approved refunds are issued to the original payment method and typically appear on your statement within 5–10 business days, depending on your card issuer.

Contact

Questions about this Refund Policy: support@texasdivorceforms.com